My spouse and I not long ago took a visit for the Virgin Islands and returned on 3/11/thirteen. Our Flight home on American Eagle flight 4891 was delayed for get-off from St Thomas to San Juan. We ended up speculated to catch a connecting flight, American Airlines flight 1454 from San Juan to JFK in The big apple following a 2 hour layover. We were being reassured in St. Thomas that we would make our relationship and that the plane would wait for the connecting travellers. After we arrived in San Juan we found our flight had presently taken off. In looking to solve this we were scolded for going to the wrong counter (We have been despatched by an American Eagle staff to the American ticket counter). Surprisingly though, Although we experienced fully commited that “faux pas,” he was capable to print a Jet Blue ticket from his American terminal! Fortunately we had been eventually on our approach to our destination – JFK in Ny. Whenever we questioned about our baggage the American agent in San Juan wasn’t absolutely sure what to inform us. He explained they had most likely skipped the flight to JFK in addition but to examine once we arrived there. As we predicted, our luggage did not follow us to The big apple so we filed a declare and were being despatched on our way back to Lisbon, CT three hrs far from Big apple. The subsequent early morning, on 3/eleven/13, we termed American Airlines about our luggage Which’s where the runaround started. We were being initially explained to that our luggage Must have designed it to JFK that morning but they may not tell.
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We bought spherical journey connecting flights by means of Charlotte from Boston to Aruba for eleven/28/2015. We paid out Furthermore for your “more place” seating. No wherever ended up we educated that these “added area” seats did not offer a reclining choice. After we arrived in Charlotte, we boarded flight 874 only to b informed from the Captain that he necessary to carry out some “schedule routine maintenance” that will take a “jiffy” ahead of we still left, for the reason that he “would not be capable to leave Aruba in time” if he waited to possess it performed finished there.
getting in contact with a true man or woman at AA consumer service is next to difficult. The web site record a cell phone number, and that is for cargo and that only references a Internet site that is definitely no help in any respect.
Once i got for the complimentary lodge that American set up for me, I identified as 800-433-7300 and talked to an agent there who, to my surprise was not able to see flights which were offered on USAIR. She advised me there have been no open seats on any in the early USAIR flights. I was online and could see that there were available flights. I truly booked a flight to demonstrate it to her.
we generally fly united. constantly. not long ago, having said that, we experienced the chance to buy a much decrease fare on the web by means of american airlines. now i see why it absolutely was decrease — consumer service was atrocious, the web site didn’t get the job done adequately, And that i missing out on an excellent deal.
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I desired to vent my annoyance Using the baggage situation with all your airline. Every little thing else was good, though the way my baggage was dealt with would make me Imagine twice before booking with AA all over again. I used to be charged $twenty five each way for 1 bag, not staying informed my bag could possibly be carried on for no demand. To add insult on the $fifty charged, my bag was damaged on the surface upon remaining returned to me.
On 7/19/2013 I flew by way of American airlines from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Worthy of airport. I had the worst encounter I've ever experienced Together with the American Airways Associates there and when I referred to as purchaser service they had been no help both. To start with, a single of one's Associates despatched us to the incorrect gate; I needed to ask a consultant the place our flight might be departing from for the reason that a gate range wasn't on my boarding go. We went on the gate instructed and have been sent to the incorrect gate, due to the fact we were being at the wrong gate we did not hear our departing flight information and facts producing us to pass up our flight. We went towards the counter requesting a status of our flight because we experienced read very little, 1 AA attendant in the station was not prepared to search anything up for the reason that she was typing or undertaking another thing. I discussed to her that it absolutely was significant because we could miss out on our flight. She didn’t care. Despite the fact that there was a protracted line of people ready to talk to the one AA rep obtainable. I waited in line for so long as I could, I then noticed an AA agent strolling by and I finished her for help, she stated there was nothing she could do and despatched us to another AA desk. We went to that desk and we had been explained to our plane was ideal there outside the house on the brink of choose off and that they would not let's to the airplane for the reason that should they called the AA Associates about the aircraft and inquire them to watch for us it tends to make everybody insane?
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I am trapped in LA, simply because my AA FLIGHT 1927 on February 3rd was cancelled! I'm pretty dissatisfied!!! I wasn't specified a definitive remedy regarding why my flight was cancelled.
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